Terms and conditions - Wake Up Coffee

General Information

Wake Up Coffee is a brand operated by [José Pablo Romero Zelaya] (CIF/NIF ESZ0021417D). By accessing and using this website, you agree to be bound by these Terms and Conditions. These terms govern the use of the website and the transactions conducted through it.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you must not access the site or use any of its services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

We reserve the right to make changes at any time to the content, products, services, and policies of the site. If you have any questions or concerns about these terms, we encourage you to contact us before making any purchase. By proceeding, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety.

Our store is hosted by WooCommerce (WordPress CMS), which provides us with the online e-commerce platform to enable the marketing of products and services to our customers.

1. Online Store Terms

By using this site, you confirm that you have the legal capacity to enter into contracts under the laws of your country of residence. Furthermore, you agree not to use our products or services for any unlawful or unauthorized purpose and that you will not violate local laws while using the store.

We reserve the right to reject any order, whether due to suspected fraud, errors in the information provided, or non-compliance with our internal policies. If we detect suspicious activity related to your account, we reserve the right to suspend or cancel the service without prior notice.

Additionally, any misuse of the site, such as transmitting viruses, phishing, or attacks on our digital security, will result in legal action. Our goal is to ensure a secure environment for all our customers and to protect the integrity of our brand.

2. General Conditions

We strive to provide quality service through our online store but cannot guarantee it will be uninterrupted or error-free. By using our site, you agree that the services may be modified, suspended, or discontinued without prior notice.

Additionally, we reserve the right to cancel any transaction or restrict access to the site if we believe your actions pose a risk to the security or functioning of the site. This policy is designed to protect both our business and other users from potential abuse.

Finally, we reserve all intellectual property rights associated with the site’s content, including texts, images, design, and functionalities. Any reproduction, copying, or misuse of these elements without our prior written consent constitutes a violation of our legal rights.

3. Accuracy, Completeness, and Timeliness of Information

Although we make every effort to ensure that the information on our site is accurate and up-to-date, we cannot guarantee it will be free from errors or omissions. Product descriptions, prices, and availability are subject to change without prior notice. Use of the information available on the site is at your own risk.

We recommend contacting us directly if you have specific questions before making a purchase. In the event of a significant error in the published information, we will make every effort to correct it and notify affected customers, if applicable. Our priority is to provide clear and transparent content, but we are not responsible for decisions made by users based solely on the information published on this website.

4. Modifications to the Service and Prices

We reserve the right to modify or discontinue any product or service at any time, whether for commercial reasons, changes in demand, or strategic decisions. These modifications may include adjustments to prices, availability, or product specifications.

The prices of our products are subject to change without prior notice. While we strive to maintain consistency in pricing information, in the event of obvious errors, we reserve the right to cancel affected orders. We are committed to notifying customers as soon as possible if discrepancies in the published prices arise.

In situations where a product or service is discontinued, we will work to offer equivalent alternatives or refunds, as appropriate. Our goal is to minimize inconvenience to our customers while safeguarding the sustainability of our operation.

5. Products or Services

The products available at Wake Up Coffee are carefully selected and subjected to strict quality controls. However, due to the artisanal nature of some products, slight variations in the characteristics of the final product may occur.

While we make every effort to accurately represent the colors and details of our products, visual representation may vary depending on the device you use. If you have any questions about a product, we encourage you to contact us before making your purchase to ensure it meets your expectations.

Some products may have limited availability or be offered as special editions. We reserve the right to limit the quantity of products purchased per customer or order to ensure fair access for all users.

6. Payment Methods

At Wake Up Coffee, we use Stripe as our primary payment gateway for purchases made through our website. Through Stripe, we accept payments made with major credit and debit cards, including MasterCard, Visa, and American Express, as well as Apple Pay and Google Pay functionalities.

Stripe ensures secure transactions through advanced encryption systems, protecting the confidentiality of your financial information. Wake Up Coffee does not store or have access to your card or account details; all payment processing is conducted directly by Stripe in accordance with the highest security standards.

We recommend verifying that the payment details provided are accurate to avoid any inconvenience or delay in processing your order. If an issue arises or you have questions about payment options, we are available to assist you at any time.

7. Accuracy of Billing and Account Information

We reserve the right to reject any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed under the same customer account, the same payment method, and/or orders using the same billing or shipping address.

It is your responsibility to provide current, complete, and accurate account and purchase information for all transactions made on our site. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.

8. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and approve the terms and conditions of the tools provided by third-party providers.

9. Third-Party Links

Our site may include links to third-party websites or resources that are not owned or controlled by Wake Up Coffee. We are not responsible for examining or evaluating the content or accuracy of such websites and do not guarantee or assume any responsibility for third-party materials, websites, or products or services offered by them.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction conducted in connection with third-party websites. Please review carefully the policies and practices of such third parties before engaging in any transaction.

10. User Comments, Feedback, and Other Submissions

If you send comments, ideas, suggestions, or any other material (collectively, “Submissions”) at our request or without solicitation, you acknowledge that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any Submissions you provide.

We are under no obligation to maintain any Submissions in confidence, compensate you for them, or respond to them. We reserve the right to monitor, edit, or remove content that we determine to be offensive, unlawful, defamatory, threatening, or that violates these Terms and Conditions.

11. Personal Information

The submission of your personal information through our store is governed by our Privacy Policy. To review our Privacy Policy, please visit the corresponding link on our website.

12. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, delivery times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information on the Site except as required by law.

13. Prohibited Uses

In addition to other prohibitions set forth in these Terms and Conditions, you are prohibited from using the site or its content for:

Any unlawful purpose.
Soliciting others to perform or participate in any unlawful acts.
Violating any regulations, rules, laws, or local ordinances.
Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
Submitting false or misleading information.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the use of our service will be uninterrupted, timely, secure, or error-free.

In no case shall Wake Up Coffee, our directors, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind arising from the use of any service or product purchased through the site.

15. Indemnification

You agree to indemnify, defend, and hold harmless Wake Up Coffee and our affiliates, partners, employees, and agents from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms and Conditions or violation of any law or the rights of a third party.

16. Severability

If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed from these Terms and Conditions. This determination shall not affect the validity and enforceability of any remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions remain in effect unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our services.

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Wake Up Coffee and govern your use of the site, superseding any prior or contemporaneous agreements, whether oral or written.

19. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Madrid, Spain.

20. Changes to the Terms of Service

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes on our website. It is the user’s responsibility to check our website periodically for changes. Your continued use of the site after any updates are posted constitutes your acceptance of those changes.

21. Contact Information

If you have questions about these Terms and Conditions, you can contact us at client@wakeupcoffee.es.

22. Website

All information contained on this site is the property of Wake Up Coffee [José Pablo Romero Zelaya], unless otherwise stated. Any reproduction without the express written consent of Wake Up Coffee is strictly prohibited.