Shipping and returns

Wake Up Coffee Shipping Policies

1. Free Shipping in the Iberian Peninsula (Spain and Portugal) and Balearic Islands

We offer free shipping for orders that meet the following conditions:

  • Free Shipping: The total order amount must be equal to or greater than €39.99, applicable only to Wake Up Coffee brand coffee products. 
  • Eligible Locations:
    • Iberian Peninsula (Spain and Portugal).
    • Balearic Islands.

Exceptions:

  • This promotion does not apply to shipments to the Canary Islands, Ceuta, or Melilla.
  • Orders that include third-party products or products not belonging to the Wake Up Coffee brand are not eligible for this promotion.

2. Free Shipping to Europe

For our customers in Europe, we offer free shipping for orders that meet the following requirements:

  • Free Shipping: The total order amount must be equal to or greater than €70.00, applicable only to Wake Up Coffee brand coffee products.

Included Countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, and Sweden.


Restrictions:

This benefit applies exclusively to Wake Up Coffee products.

The total order value is calculated before applying additional discounts or promotions.

3. Logistics Provider and Delivery Times

To ensure fast and secure delivery, we work with SEUR, a leading logistics provider. Estimated delivery times are as follows:

  • Deliveries within Spain and Portugal (Iberian Peninsula and Balearic Islands):
    • SEUR: Delivery within 24-48 hours from the dispatch date.
  • International deliveries to Europe:
    • Delivery within 48-96 hours, depending on the destination country.

These delivery times are estimates and may vary due to external factors such as holidays, logistical incidents in specific countries, weather conditions, customs processes, or high seasonal demand. We strive to meet these deadlines and keep our customers informed in case of delays.os por cumplir con estos plazos y mantener a nuestros clientes informados en caso de demoras.

4. Order Processing and Shipping

  • Orders placed on our platform will be processed and shipped on the following business days: Monday, Wednesday, and Friday.
  • Daily Cut-off Time: Orders confirmed before 12:00 p.m. (local time) will be dispatched on the same day. Orders placed after this time will be processed on the next business shipping day.
  • Non-business or official holidays may cause delays in order processing and shipping.

5. Considerations for Shipments Outside the Iberian Peninsula

For destinations outside the mainland, such as the Canary Islands, Ceuta, and Melilla, as well as countries within Europe:

  • Duties and Taxes:
  • Additional costs associated with import taxes, duties, or customs fees are not included in the product prices or shipping costs.
  • These expenses are the sole responsibility of the recipient and must be handled directly with local authorities upon receipt of the order.

We recommend that customers verify the customs regulations of their country or region before placing an order.

6. General Conditions

  • Wake Up Coffee reserves the right to modify, update, or adjust these shipping policies without prior notice. It is the customer’s responsibility to periodically review the current terms on our platform before making a purchase.
  • For questions, inquiries, or issues related to your order’s shipment, our customer service team is available to assist you.
  • Contact: client@wakeupcoffee.es

Wake Up Coffee Return Policies

1. Eligible Products for Returns

Por razones de seguridad alimentaria y calidad, no aceptamos devoluciones de café en grano o molido, excFor food safety and quality reasons, we do not accept returns of whole bean or ground coffee, except under the following circumstances:

  • Logistics company error: Loss or damage caused by the logistics company, delivery personnel, or third parties within the same chain.
  • Wake Up Coffee shipping error: If you received a product that does not match your confirmed order.

In these cases, please contact us at client@wakeupcoffee.es to report the issue.

2. Conditions for Requesting a Return

To consider a return request, the following conditions must be met:

  1. Claim period: The request must be submitted within 14 calendar days of receiving the order, as recorded by the carrier.
  2. Product condition: If the product is defective, photographic or video evidence of the detected issue, the shipping label, and a brief summary of the event will be required.
  3. Unopened product: If the return is due to a shipping error, the product must be unopened, in its original packaging, and in perfect condition for return.

      3. Return Request Process

      To initiate the process, please follow these steps:

      1. Contact Our Team:
        Send an email to client@wakeupcoffee.es with the following information:
        • Order number.
        • Description of the issue.
        • Supporting evidence (photos or videos).
        1. Request Review:
          Once your request is received, our team will evaluate the case within 2-5 business days and contact you with the next steps.

        If the requested images are not provided, we will not be able to proceed with the exchange or refund. Returns can be handled in the following ways:

        • Refund of the amount to the same payment method used for the order.
        • Resending the product* (subject to warehouse availability).
        1. Resolution:
          If the return is approved, you can choose between:
          • Product Replacement: We will send the same or an equivalent product at no additional cost.
          • Refund: We will issue a partial or full refund, as applicable, using the original payment method.

        4. Exclusions to the Return Policy

        We cannot process returns in the following cases:

        • The product has been opened or used.
        • The return request is made after the 14-day calendar period.
        • Dissatisfaction due to subjective reasons (e.g., taste or aroma), as coffee characteristics can naturally vary.
        • The products are in ideal condition, but the customer no longer wishes to keep them for any reason.
        • Damage caused during shipping was not reported immediately upon receiving the order.
        • If the recipient is absent at the time of delivery, the shipping company will attempt to contact them via phone, SMS, and/or email to arrange a new delivery date. If these attempts are unsuccessful and the package is returned to us, Wake Up Coffee is not responsible for the failed delivery or the associated costs.

        5. Return-Related Expenses

        • Defective Product or Shipping Error: Wake Up Coffee will cover the return and reshipping costs.
        • Other Cases: If the return is approved for special circumstances outside the aforementioned cases, the associated shipping costs will be the customer’s responsibility.

        6. Customer Service Contact

        For any questions or issues related to returns, please do not hesitate to contact us:

        Email: client@wakeupcoffee.es

        Customer Service Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (local Spain time).